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Lexmark Carpet Warranties

Warranties for Lexmark Carpet


Lexmark Carpet

Lexmark Carpet Mills, Inc. provides the following specific warranties which are subject to the Lexmark General Warranty Conditions, Homeowner Obligations, the Carpet Warranty, the Carpet Characteristics Exclusions, and the disclaimer and limited liability set forth in this brochure

Lexmark Limited Lifetime P.E.T. Polyester
Stain Resistance Warranty

Lexmark warrants that the surface pile of this carpet will resist stains by most household foods and beverages for the life of the carpet from the original date of installation. If permanent staining should occur that cannot be removed using recommended methods by a certified carpet-care professional. Lexmark Customer Relation Group will handle disposition and solution to problem.

What is not covered
Items specifically excluded from this warranty are damage or residual stains caused by non-food and beverage substances, in addition to foods and beverages that contain strongly colored natural disperse dyes as found, for example, in mustard, coffee, herbal tea, red wine and hot beverages, as well as substances which destroy or change the color of carpets such as bleaches, acne medications, drain cleaners, plant food, vomit, urine and feces.


Lexmark Soil Resistance Warranty

Lexmark warrants that this carpet will not have a noticeable color change due to deposits of dry soil resulting from normal, indoor household foot traffic provided recommended maintenance is used.

What is not covered
Excluded from this warranty are damage or color changes caused by grease, mud, asphalt, tar, paint, ink, rust, blood, cement, urine, feces, vomit, or from materials that permanently destroy dyes or alter colors (such as bleaches, acne medications, drain cleaners and plant food), or changes in appearance or color due to burns, pets, tears, cuts, pulls, shading or pile reversal, fading, furniture depressions or athletic equipment.


Lexmark Limited Texture Retention Warranty

Lexmark warrants that this carpet will maintain its texture retention not showing excessive pile crushing or matting from ordinary foot traffic as a result of the tufts losing twist, for a period of time specified on each product label. "Texture Retention" is the ability of the carpet tufts to retain their visible shape, as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet.


Lexmark Abrasive Wear Warranty

Lexmark warrants that the surface pile of this carpet will not sustain loss by more than 10% for a period of time specified on carpet label from the original date of installation.


Lexmark Limited Manufacturing Defects Warranty

Lexmark warrants that this residential carpeting is warranted against manufacturing defects for a period of time specified on carpet style label from the original date of installation. If within the warranted period, this carpet is determined to be defective, Lexmark will handle such claims as stated in the Lexmark particular section of this warranty booklet.


Lexmark Static Protection Warranty

Lexmark warrants that this carpet will not generate static greater that 5.0 kilovolts (using AATCC Test 134-79) for the life of the carpet from the original date of installation.


Lexmark Carpet Warranty &
Carpet Characteristic Exclusions

Accidents, Abuse, or Abnormal Wear
These Lexmark warranties do not cover water damage from plumbing or appliance failure, storms or flooding, or damage incurred by or resulting from accidents or abuse such as staining, soiling, burning, cutting or damage caused by pets.

Area Rugs
No coverage is provided under these Lexmark warranties for area rug.

Carpet on Stairs, In High-traffic Areas, Bathrooms, and Kitchens
These Lexmark warranties do not cover damage to or appearance changes on carpet installed on stairs, in bathrooms, kitchens, outdoors, or in high-traffic areas or areas subject to other than ordinary foot traffic.

Carpet Stains Resulting From Commercial Use
These Lexmark warranties do not cover any carpet stains incurred by or resulting from commercial use (i.e., contracted services, in-home businesses, etc.).

Carpet Wear Routine Maintenance
These Lexmark warranties do not cover normal carpet wear.

Changes in Appearance
All carpets will change in appearance over time, primarily due to foot traffic. Carpet in heavy traffic areas will exhibit the most change. A good-quality cushion will help extend the carpet’s appearance. Over time and with use, the tips of the tufts in cut-pile carpets will lose some twist, causing the carpet to bloom. This is a normal characteristic of carpet and is not considered a manufacturing defect.

Defects, Visible Upon Installation
Once the carpet is installed, no warranty coverage will be provided for defects in the carpet which were clearly visible and should have been discovered prior to or during installation.

Differences in Samples
These Lexmark warranties do not cover minor and normal differences between the color and texture of the retail store sample and true color and texture of the actual carpet.

Filtration Soiling
Dust, dirt, pollen, cooking vapors, and other airborne pollutants may appear as dark lines along walls, vents, and doorways. This is usually due to an imbalanced ventilation system that is incapable of removing the volume of air entering the room. The excess air escapes through gaps between floors, walls, and doorways. Professional cleaning may remove discoloration in affected areas, but the condition will usually return unless ventilation problems are corrected. Carpet of any quality will perform the same if subjected to filtration inefficiencies.

Footprints
Cut-pile carpets will show footprints and vacuum cleaner marks. This characteristic of carpet and is not considered a manufacturing defect. Selecting a carpet with a lower pile height and denser construction will help to minimize this effect.

Improper Cleaning and Maintenance or Inadequate Care
These Lexmark warranties do not cover damage to your carpet caused by improper cleaning, improper maintenance or cleaning materials or inadequate care.

Improper Installation
These Lexmark warranties do not cover damage to your carpet caused by improper installation. Examples include, but are not limited to, wrinkling due to insufficient stretch, loss of tufts due to inproper seam sealing, and seam peaking. The Carpet and rug Institute Residential Installation Standard CRI-105 conforms to proper installation procedures and must be followed. The International Floor Covering Installers Association (1-816-231-4646) maintains a directory of qualified carpet installers.

Inadequate Cushion
These Lexmark warranties do not cover damage to your carpet caused by inadequate cushion.

Indentations
Furniture or other heavy objects can cause indentations in your carpet. Furniture coasters will help distribute the weight of heavy objects over a larger area. Brushing the affected carpet area with your fingertips will usually restore the crushed tufts to their original position. This is not considered a manufacturing defect.

Matting
Entanglement of fibers and tufts of yarn tips may be caused by a cushion failure; usually it is due to improper maintenance. Residue from a spill that was not cleaned up thoroughly or cleaning residue that was not rinsed completely will lead to matting.

Outdoor Installation
These warranties do not cover carpet installed outdoors. All carpets manufactured by Lexmark are intended solely for use as indoor floor coverings and are not recommended for any other purpose.

Pad Failure
These Lexmark warranties do not cover defects or damages caused by failure of the carpet pad. Deterioration of the padding can cause problems with your carpet. Please see the pad manufacturer’s warranty statement for more information.

Problems with Moisture
These Lexmark warranties do not cover problems caused by wetting or persistence of excessive moisture. For immediate assistance, contact a certified water damage restorations specialist. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) (1-800-835-4624) maintains a registry of trained, certified specialists.

Products Other Than First Quality
These Lexmark warranties apply to first quality products only and are not applicable to carpet sold as second quality, irregular, used or mill end.

Residences Other Than Owner-Occupied, Single-Family
These Lexmark Warranties apply only to carpet for owner-occupied, single-family, indoor residential installations and do not cover carpet installed in any commercial or business places, daycare facilities and/or rental properties.

Shading
Shading is a change in pile direction that results in an apparent change in color due to light reflecting in different ways. Solid color cut-pile carpets will exhibit this more often than textured or patterned carpets. This is normal. Severe cases of shading are also know as pooling or watermarking and can result in permanent pile reversal after installation. No cause for this is known, and it is usually confined only to certain areas of an installation. Pooling or watermarking is not considered a manufacturing defect.

Stain Reappearance (Wicking)
These Lexmark warranties do not cover reappearance of previously cleaned stains. If warranty conditions set forth in this brochure are met, stains that are saturated and result in wicking will release with additional re-cleaning.

Transferability
These Lexmark warranties are extended only to the original purchaser and are not transferable.

Wrinkling or Buckling
Wrinkling may occur after installation and can be caused by excessive humidity, inadequate cushion, or failure to use the recommended installation procedures found in the Carpet and Rug Institute Residential Installation Standard CRI-105, especially relative to power stretching. A competent installer can usually correct this problem.


Lexmark General Warranty
Conditions & Homeowner Obligations

To maintain and protect your coverage under the terms of the warranties,
you must do the following:

1. Know which warranties apply to your particular carpet. Warranties are stated on the back of samples in the store at the time of purchase. It is your responsibility to know which warranties apply to you carpet.

2. Keep proof of your purchase in the form of a bill, invoice, or statement from your Lexmark retailer that shows the price you paid for the carpet (excluding labor).

3. Have your carpet installed by a professional installer trained in installation methods outlined by the Carpet and Rug Institute. The Carpet and Rug Institute Residential Installation Standard CRI-105 must be followed in order to qualify for Lexmark carpet warranties. Before a new carpet is installed, Lexmark recommends that it sit overnight, preferably unrolled, in an area with a temperature not less than 65°F. This allows the backing to become more pliable and easier to install. It also allows the "new carpet smell" to dissipate. Testing within carpet industry, and independently, has not found any harmful emissions from carpets.

4. Install your carpet with cushion meeting specifi cations for the warranted Lexmark carpet. A cushion that is too soft can adversely affect the performance of the carpet. A cushion that is too thick interferes with the anchoring of the carpet. To meet warranty requirements, carpet must be correctly installed in a proper indoor installation with a cushion meeting minimum requirements.

Minimum Warranty Requirements for Cushion Cushion must meet FHA/HUD requirements, following the Carpet and Rug Institute (CRI) Installation Standard Effective October 1, 2009. Minimum density is five (5) pounds per cubic foot: thickness should be a minimum of 3/8 inch and maximum of 1/2 inch.

For berber-style carpets, CRI recommends a minimum density of eight (8) pounds per cubic foot, thickness should be no less that 1/4 inch and no more than 3/8 inch.

5. Maintain your carpet according to Lexmark requirements. Lexmark recommends having a minimum of one (1) professional cleaning every 18 months using cleaning products, equipment, systems and services specified/certified with the Carpet and Rug Institute Seal of Approval. (Visit www.carpet-rug.org for a complete list of certifi ed products.) You must show proof of cleanings in the form of a bill, invoice, or statement for cleaning services.

6. Only clean your carpet with cleaners specified with a CRI Seal of Approval. Do not clean your carpet with household bleach. Failure to comply with your Lexmark Warranty Conditions and Howeowner Obligations will void your Lexmark Carpet Warranty.


Lexmark Limited Liability

Lexmark reserves the right to correct any defect prior to the carpet being removed, replaced, or any settlement being offered. Upon determination of a valid claim and that the carpet cannot be restored by repair, Lexmark will arrange a credit to your retailer equal to a percentage of the cost of the carpet replacement only. Credit will be issued based upon the length of time your carpet has been in use and according to a prorated schedule, for identical (or, if identical carpet is not available, comparable) carpet of equal value. The credit will be good only toward the purchase of new Lexmark carpet. Replacement option includes Lexmark carpet only and does not include labor to remove previous carpet or install new carpet.